Shipping Policy

1. Dispatch Time:

Orders placed on Ovana.shop will typically be dispatched within 2-4 business days from the date of purchase. Business days are Monday to Friday, excluding public holidays.

2. Shipping Rates:

• Free Shipping: Orders totaling 99₹ or more qualify for free standard shipping.
• Standard Shipping Rates: For orders below 99₹, standard shipping rates will apply. The exact shipping cost will be calculated at checkout based on the delivery address and package weight.\

3. Delivery Estimates:

• Once dispatched, the estimated delivery time will depend on the shipping method selected and the destination address.
• After processing, standard shipping typically takes 3-8 business days.
• Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

4. International Shipping:

At this time, Ovana.shop may or may not offer international shipping. Customers should check the website or contact customer support for specific international shipping options and rates. After processing, standard shipping typically takes 3-20 business days.

5. Contact Information:

For any questions regarding dispatch, shipping, or tracking, customers can reach out to our support team at dispatch@ovana.shop. We aim to respond to all inquiries promptly during business hours.

6. Order Tracking:

Customers can track their orders using the tracking number provided in the shipping confirmation email. Tracking links and instructions will be included for easy access to shipment status updates.

7. Shipping Restrictions:

Certain products may have shipping restrictions based on size, weight, or destination. Any applicable restrictions will be communicated clearly on the product page or during the checkout process.